FAQ
General
1) How can I contact Animalboost ?
Via our contact form on internet 24 h / 24 H.
2) How do I order ?
Choose from the online catalogue the product you desire and put it in your virtual
basket. When you have finished shopping, push the order sign which appears on
your screen.
To confirm your order, you will have to create an account or identify
yourself if you already have an account.
Then tick the order box and the « I accept
the general sales condition » sign and click on the « continue » box...
Finally in the secured web space, you can indicate your bank information.
3) Can I revoke my purchase ?
You have 7 working days to revoke your purchase. You will have to send us an email
in due time and a confirmation of your cancellation will be send back to you. Please
look up as well our « General sales conditions » regarding this subject.
Payment/invoice
1) Is my payment secured ?
To guarantee totally secured payment transactions, the online payment is done on a
separate web space operated by Ogone, a leading European payment service
provider, specialized in secured online transactions.
2) What kind of payment method is accepted ?
Payments via credit card like Visa, Eurocard, Mastercard or national and international
bank transfers (The transaction costs for the bank transfers are at the charge of the
customer) are accepted.
3) Are the prices VAT included ?
All the prices indicated are VAT included. If you should qualify to pay VAT excluded
(invoicing and delivery outside of Belgium) the price will be indicated VAT excluded
plus the delivery costs. The customer is obliged to pay VAT and other import taxes in
his country.
4) Will I receive an invoice ?
The invoice will be automatically sent either by e-mail or enclosed in the parcel.
Delivery
Regarding delivery terms & costs, please look up our “General sales conditions”.
Delivery is done either by national post, notified post or post owned parcel service.
Delivery is possible all over the world, but be aware that delivery times can vary from
one country to the other.
1) Can I indicate a different delivery address than my private address ?
Yes you can, during ordering just indicate your invoice address and your delivery
address.
2) What happens when I am not at home when my parcel is delivered ?
Usually our parcels are small; your postman will be able to put them in your letter
box. If you should ask for bigger quantities, we would recommend a notified
delivery. In case you're absent, you'll be notified by your local post office and you'll
have 7 days to pick up your parcel.
3) I received a damaged parcel, what can I do ?
You should send us an email so to explain what kind of damage occurred and we will
send you instructions how to proceed.
My account
1) Why create an account?
En créant votre compte, vous ne serez plus obligé d'introduire vos cordonnés à
chaque fois mais juste votre nom d'utilisateur, votre mail et votre mot de passe.
Vous bénéficiez d'offres promotionnelles et vous êtes tenus au courant de
nouveautés.
2) How do I create my account?
To create an account just click on the link « My account » and follow the different steps
- Click on the link « I am not registered »
- Fill in your personal data.
- Make sure your info is correct and click on the « register » button
3) How do I modify my account?
If you want to modify your email address or any other data, go to « my account » and
identify yourself. You will be able to change your data by going to « account
information ».
4) I have forgotten my password, what can I do?
If you know your email address, but you have forgotten your password go to the link
« lost password » and we will send you an answer by e-mail how to proceed to create
your new password.
5) How can I unscribe from the newsletter?
You can unsubscribe by clicking on « unsubscribe newsletter »